A clear plan for every delivery.
From preparing freight to receiving your shipment, find the details you need and a direct path to our team.
Make your shipment ready
Confirm the number of skids, actual weight and dimensions. Secure the freight, label each item and provide accurate pickup and delivery contacts.
Tell us about loading docks, stairs, tight access, site requirements and receiving hours before the driver arrives.
Get a delivery quoteKnow what happens next
Use the tracking number from your shipment confirmation to check the current status. Keep someone available during the agreed receiving window.
Check the freight at delivery and tell the driver about visible damage or shortages before signing.
Track your shipmentFrequently asked questions
Do I need a tailgate?
Tell us if the pickup or delivery location has no suitable loading dock or forklift. Tailgate suitability depends on each item's weight and dimensions. Confirm unusual freight with dispatch.
Can I book a specific delivery time?
Enter receiving hours and appointment requirements when booking. Requested windows help dispatch plan the route; contact us to confirm a time-critical appointment.
What can change the quoted price?
Changes in freight details or services used, including waiting, residential or construction-site delivery, can change the final amount. The shipment record shows the current price and service details.
Where can I get proof of delivery?
Sign in to the client portal, open your shipment and choose a POD attachment. Driver-uploaded photos, documents and saved receiver signatures are listed there.
Can my customer receive updates?
Yes. Send a shipping confirmation from the shipment record. You can also enable Out for Delivery and Delivered email updates for a customer who has agreed to receive them.
Do you handle moving enquiries?
Visit the Moving section for residential, office, packing and other moving enquiries. Provide locations, dates, access details and an inventory so we can prepare a suitable quote.
How do I request insurance or coverage information?
Contact dispatch before booking for the documents and coverage details relevant to your shipment. Tell us about high-value, fragile or unusual goods so requirements can be reviewed.
Damage, shortage or a missed delivery?
Contact us with your BOL/reference number, the delivery date and a description of the issue. Keep photographs of the goods, packaging and delivery paperwork. Signed-in clients can submit an exception report from their shipment record and attach supporting files.
A report starts a review. Dispatch will advise on next steps and any documents required.
Customer experiences
Have you shipped with us? Share your experience through your client account.
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